Cancellation & Refund Policy

01 Advance Payments

Advance payments reserve development capacity and allow work to begin.

Once work has commenced, advance payments are generally non-refundable.

02 Before Work Begins

If the Client cancels before CodeAro has started meaningful work, CodeAro may consider a partial refund after deducting any payment gateway charges, administrative costs, consultation time, research or other expenses already incurred.

03 After Work Begins

Once design, development, research, configuration, setup or other project work has started, payments for completed or allocated work are non-refundable.

04 Completed Milestones

Payments relating to completed or approved milestones are non-refundable.

05 Client Delay or Abandonment

If a project is delayed, abandoned or left inactive due to the Client's failure to provide content, access, approval or communication, payments already made will not automatically become refundable.

06 Third-Party Costs

Amounts paid or committed toward domains, hosting, paid licences, APIs, plugins, themes, gateways, SMS services, app stores or other third-party services are non-refundable unless the third-party provider itself issues a refund.

07 Dissatisfaction

A refund will not be automatically due because of subjective dissatisfaction where the delivered work substantially follows the approved design, scope or specifications.

CodeAro will first attempt to resolve genuine issues within the agreed scope.

08 Chargebacks

Clients should contact CodeAro before initiating a bank or payment-provider dispute.

Unauthorised chargebacks relating to valid completed services may result in suspension of services, hosting, licences, support or access.

09 Refund Processing

Where CodeAro approves a refund, the processing period may depend on the payment method, bank or payment provider.